Announcement for SAP User Groups: SAP CoPilot (SAP’s Digital Assistant) enables direct Submission of Improvement Requests out of

 Announcement for SAP User Groups: SAP CoPilot (SAP’s Digital Assistant) enables direct Submission of Improvement Requests out of

Improvement Request Submission in SAP Customer Influence enriched by SAP CoPilot (SAP’s Digital Assistant) for SAP S/4HANA Cloud Customers

 

Dear All,

 

SAP customers are getting more power by influencing SAP’s product development planning. With SAP CoPilot (SAP’s Digital Assistant) SAP S/4HANA Cloud customers are enabled to submit improvement requests directly toSAP Customer Influence for SAP S/4HANA Cloud – the central platform for the submission of all ideas and requests for improvements, features and functionalities. Through ‘Feature Request Quick Create’ users with the role of ‘Application Support Engineer’ can complete an intuitive form and submit an idea which will then be stored automatically on SAP Customer Influence. Furthermore, with the S/4HANA Cloud Release 1805, an improvement/feature request can be submitted by using a task-oriented dialogue system: a chatbot guides the customer through the process of an improvement request submission by asking questions and sending the information directly to SAP Customer Influence.

 

SAP customers can also vote on ideas of others and monitor request statuses anytime. The voting results inform SAP about the product enhancements and changes customers are most interested in for future releases. Customers can choose from various SAP S/4HANA Cloud areas on SAP Customer Influence based on the line of business (e.g., Finance, Project Services) or a technology area (e.g., User Experience, Migration). Once an area has been chosen, customers can submit their improvement request or take a look at already submitted requests in order to vote on them. Whenever an idea has reached a certain voting threshold it will be evaluated by SAP during a review phase and a status will be maintained.

 

Learn more on how to assign the role of ‘Application Support Engineer’ and leverage ‘Feature Request Quick Create’ (page 9) for your business.

 

 

AT A GLANCE

 

Benefits of SAP Customer Influence for SAP S/4HANA Cloud are:

  • SAP S/4HANA Cloud Customers can submit improvement request directly to SAP Customer Influence by leveraging “Feature Request Quick Create”
  • Customers can vote on ideas of others and are kept up-to-date on their submitted and/or up-voted ideas through an open and transparent process 
  • SAP S/4HANA Cloud Product Management can collect and evaluate improvement requests via SAP Customer Influence’s scalable and organized roll-in channel

 

Discover SAP Customer Influence for SAP S/4HANA Cloud

 

Learn more:

 

Feel free to forward this information to your User Group members.

If you need additional information or in the case of any questions, please do not hesitate to contact us.

 

Best regards,
Your SAP User Groups Knowledge Transfer Team